Frequently Asked Questions
About Save the Date Magnets
That's up to you! We never print an order until we have emailed you an image of your order and you have approved it--and that's the "catch."
We receive notice of your order within about 15 minutes, and usually we email you an image of your order for your approval within 8 hours--often much sooner than that, especially during working hours.
At the same time that we send the email with the image, we send an email without the image to tell you we sent it, because occasionally anti-SPAM software on your email server will either refuse to deliver an email with an image in it, or will put it in your Junk folder. If you at least have received the follow-up email without the image, you at least know that it has been sent and can reply and let us know. Often reply emails will get through when original emails are "bumped."
However from time to time we have been held up because the person who ordered was not watching their email account, or they gave an incorrect email address. If a customer also didn't leave a telephone number when they ordered, we must send them a letter by snail mail to contact them, and let them know that we have an image ready that must be approved before we can print. You can image that all this can take quite a long time, but from our end, we can actually receive an order, get it approved, and have it in the mail to you the same day!
Once we receive your approval of the image, we print and ship within 24 hours.
After you have put the words that you want in the boxes, selected the shipping method, if you wish to include a photo, checked the box and put in the quantity, click the Buy Now button. During the purchase process, there is a place to leave a note of up to 200 words, and that's where you can tell us anything you would like.
Suppose, though, you missed the place with the note. That's still not a problem, because you will be receiving an image of your order by email, which you must approve before we actually print. At that time you can simply reply to the email requesting any changes you wish.
Everything we offer on our pages is produced and printed right at Thinkwedding, so we can certainly alter a specific style.
If you have something entirely different in mind, we will try to accommodate you, and we can usually succeed. If you wish to discuss what you have in mind before ordering, just email us at email@example.com.
That is not a problem! We selected the background color to compliment the graphics, but there is no reason that we can't change the background color to suit your preferences. Do arrange that, please see "How can I order something different above."
We don't delete the master after printing for two or three years, and it's no problem to reprint. The most important information to give us on a reorder is the fact that it IS a reorder, how many you want, and what kind of shipping you would like to have. Just click Order button under the style you had. The form is fixed so that you have to put something in the boxes for the personalization lines, but you can put anything you like in the boxes, including something that doesn't make sense, like "a;dsfj". Underneath those boxes is another that says, "Would you like to leave a Note?" That's where you tell us that it's a reorder, and once we see that, we'll ignore anything else you put in the form, except the quantity and the shipping. You don't have to remember which font it was or the font's color; we're simply going to bring up the master and reprint it.
However, if you had a photo on the label, please DO NOT check the Add Photos box. That was a setup charge, and you have already paid for setup--you don't have to pay again.
We print and ship reorders the same day; there's no need to re-approve something you have already approved.
This is known as working "on spec," and we are unable to do that. However, you do have the right to cancel the order before it is printed for any reason. Once you have approved the image of your Save the Date magnet and we have printed them, however, personalized labels, wrappers, match book mints, personalized unity candles, personalized memorial candles, and Save the Date magnets are not refundable.
We will refund your money immediately and without argument; however, if we have already typeset your magnet, we will deduct $12.50 for the work already done. All that you would need to do in such a circumstance would be an email and you will be sent a receipt for the credit against your credit card for your records.
However, if we have already printed and/or shipped your magnets, custom work is not refundable. We go to every effort to make sure that you have seen and approved your magnets.
Not only can you see what your magnet will look like, but we require it.
Before we print, we email you an image of your order, and you must approve it before we actually print. At that time, you are welcome to request changes you wish at no charge. That includes, the words, font, font color, often the background color (depending on the style), and the style itself. If you do request a change of any kind, we will send you an updated image and ask for your approval.
That is not a problem; in fact, when the image is sent, we inform you that you are entitled to request, at no charge, any changes you would like. Changes include the font, font color, words, background color and border color (if applicable) and even the style. If a change is requested, we will send an updated image so that you can see what the changes will look like and approve them.
While we cannot do an exact match, we can probably get close, and we will certainly give it a try. Even if we had the exact color values, however, the dyes used to create colors react differently to paper than they do to cloth, often making the color very slightly different.
In addition, colors like periwinkle, turquoise/aqua, peach vary widely in their interpretation and can be especially difficult to match. When we send images, we suggest that you print out the email because computer monitors are not always accurate in displaying colors.
The magnets measure 3.5" wide and 2" tall. The front side is laminated to make them long-lasting and waterproof--that's all important in steamy kitchens!
We make every effort to make sure there are no "nasty surprises" when you receive your order--by sending you an image of it first, requiring that you approve the image, and giving every opportunity for changes to be made. If a change was requested, we send an updated image so that you can see what the change looks like. We never print or ship anything until you have seen and approved the image.
Unfortunately, once we have printed and shipped your order, however, we cannot issue a refund.
The words "Save the Date" are apart of the design. You have up to four lines in addition to "Save the Date" that you can specify as personally yours. You can also change the words "Save the Date" to something else, or you can leave it out entirely. Do do that, please see "How can I order something different."
That is not a problem! We do all design and printing right here at Thinkwedding. We can either put different words there (please be careful about how may words--there's only so much room) or leave out the phrase entirely. Do arrange that, please see "How can I order something different."
The magnets can be sent in a small envelope which can be purchased inexpensively at an office supply store like Staples or Office Max, or as an enclosure in a regular Save the Date card. Either way, it's a helpful reminder to your guests of your wedding date.
We're very reluctant to do that, because it requires that we write down what you want on a slip of paper that can get lost--and your personalized order is just too important. We won't say that we haven't taken a telephone order, but we would much rather talk you through the ordering process so that it goes through the regular channels we have set up for processing personalized items.
We will, however, be happy to guide you through it on the telephone. We realize that it can be intimidating. Please keep in mind, though, that whatever you order isn't "written in stone." You will be getting an image of it before we print, which you must approve, so you have every opportunity to change your mind. If you do want changes, we always email you an updated image so that you can see and approve the changes.
You can order any style at all, and we can put a photo on it. We may have to alter the style slightly, but you will certainly be able to see what alterations were made and have a chance to change things around for yourself when we email you the image of what it will look like.
If we receive an order that notes you want a photo, we send you an email right away and to let you know that we have the order and we're waiting for your photo. You can sent the photo as a reply to that email, or you can send the photo to firstname.lastname@example.org. Don't worry about looking up the order number, just state the name you ordered it under. The system assigns those numbers, and frankly, our customers are people, not numbers, and that's the way we file our orders--under your name and what you're ordering.
Please take a look at the photo you want placed. The quality of the photo is very important. We usually crop the photo and put it either in an oval or square with a border, but if the faces are fuzzy or badly colored, they will look that way on the magnet as well. Of course, you'll be able to see that for yourself in advance when you receive the image of the magnet for approval.
Absolutely! Once your magnet has been approved, we do not delete the template and can reprint exactly what you ordered. Simply use the same order process you used previously, then during the payment process leave a note for us that you had a previous order. We will look it up and reprint your order.
In addition, you do not have to order the minimum amount specified, because that takes into account setup time--and the setup and approval was already done with your first order. We can't print less than 10, though--that's the way the machine is set up.
However, if you want less than the minimum, please email us at email@example.com, and we can create a custom PayPal invoice for you and send you a link by email that will take you directly to it. The order form will not accept orders of less than the minimum, and that's the way that we can get around it.
You can also just use the regular order process, order the minimum it requires, then leave a note for us that you want less that, and we will simply issue a credit for the difference--takes about 2 minutes or less.
You have clicked the order button more than once. Take a look at the bar at the bottom of your screen. You will see that two windows are open. You opened the Order form page previously and if you didn't close it, it's still there and changes when you click the button. Either use your button bar to switch to the order form page, or minimize the web page so that you can see the order page behind it.
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© 2003, by M. A. Woodman